Shipping & Returns
Orders ship from our location Monday-Friday within 24 hours of receipt of the order unless indicated otherwise on the product page. Orders received by 12 noon EST will ship out that same day, orders received at 12:01 p.m. and later will ship out the next business. day Orders placed over the weekend will ship from our location the following business day. We are closed and orders will not ship on New Year’s Eve, New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after, and from Christmas Eve through New Year’s Day.
SHIPPING OPTIONS & COST: You will be given an opportunity at checkout to choose from a variety of UPS and USPS services. Actual shipping costs are calculated based on the weight of the items you are shipping, the service you are using, and the location to which you are shipping. PLEASE BE ADVISED: USPS services do not provide guaranteed delivery dates, but USPS does deliver on Saturdays. UPS services do not deliver on Saturdays and do not count Saturdays in the shipping days calculation.
Shipping rates and delivery times
Our current delivery methods and rates are subject to change and various shipping policies and exceptions may apply to your order. Your shipping charges, including any applicable surcharges, will be clearly stated on the Verify Order page.
How items are shipped
Most orders ship in discreet packaging and might arrive in more than one box.
Tracking your order
When you place your order online, we’ll send you a shipping confirmation email containing a tracking number and a link to the package carrier’s website so you can track your order. Please note that it can take 24-48 hours for the tracking number to appear.
Surcharges based on shipping destination
There might be an additional shipping and handling surcharge to ship orders outside the 48 contiguous states, including to Alaska, Hawaii, Guam, U.S. Virgin Islands, American Samoa and Puerto Rico.
Surcharges for certain items
There might be an additional shipping and handling surcharge associated with particular items in your order. You’ll be notified if any such charges apply to items in your order during checkout.